REFUND POLICY

This refund policy applies to all products purchased via vividtwirl.com. By placing an order, you acknowledge that you have read and agreed to the following terms regarding refunds and returns.

I. Return Period
We offer a 30-day return guarantee:
Return requests may be submitted within 30 days of the delivery date.
Requests for returns or refunds will not be accepted for orders exceeding the 30-day window.

II. Return Eligibility
To ensure smooth processing, items must meet the following conditions:
Unworn, unwashed, and undamaged
Original packaging and all tags intact
Valid order number or proof of purchase provided
No damage caused by misuse or improper handling
Failure to meet these conditions may result in the rejection of the return or refund request.

III. Exchange Policy
If you wish to exchange an item (e.g., due to size or style issues), the following conditions apply:
Request made within the 30-day return period
Item meets return standards (unused, packaging intact)
Stock is available for the same item
The new item will be shipped once the exchange process is complete.

IV. Refund Process
The refund application process is as follows:
Contact vividtwirl.com customer service to submit a return/refund request
Customer service reviews the request and provides return instructions
Customer ships the item back as instructed
Warehouse receives and inspects the item
Refund is processed upon approval

V. Refund Processing Time
Review period: 3–5 business days
Refund arrival time: 3–7 business days after approval (depending on the payment method)
Refunds will be issued via the original payment method.

VI. Return Address (Important)
Please send all returns to the following address:530 Fashion Ave, New York, NY 10018
⚠️ Do not ship items back without prior confirmation from customer service; doing so may result in a failed return or loss of the package.

VII. Non-refundable Situations
Refunds may not be available in the following cases:
The 30-day return period has expired
The item has been used, is damaged, or is missing accessories
The item is returned directly without authorization
Returns based on personal preference that do not meet return criteria

VIII. Shipping Costs
Returns due to quality issues: vividtwirl.com covers the associated shipping costs
Returns due to personal reasons: The customer is responsible for shipping costs

Thank you for choosing vividtwirl.com. We are committed to providing you with a secure, transparent, and reliable shopping and after-sales experience.